FAQ

What is fax-away?
How do I set up a fax-away account?
How do I use Fax-away?
How much does Fax-away cost to use?
Are there any "set-up" or monthly charges?
What is a "monthly limit?"
What is a "prepayment amount?"
How long does it take to set up an account?
Can I try Fax-away first, for free?
So how do I test Fax-away?
What happens to unsuccessful transmissions?
How do Fax-away's rates compare?
How long does it take to fax using Fax-away?
Can I send attachments with my e-mail to Fax-away?
Can I use a custom cover page for all my faxes?
Can Fax-away be used for broadcast faxing?
Does Fax-away support extended characters?
Is Fax-away compatible with all Fax machines?
Can Fax-away be billed to my Kallback account?

What is Fax-away?
Fax-away is the premier, international, email-to-fax service, enabling you to send faxes anywhere in the world at the lowest possible price. e-mail-to-fax service, enabling you to send faxes to any fax machine in the world from e-mail.

How do I set up a Fax-away account?

You can set up an account by registering by either of the following choices.

  1. Via email to ' welcome@Faxaway.com'
  2. Through the Fax-away World Wide Web secure site at https://ronin.kallback.com/Fax-away/applic.cgi or, if your browser does not support Netscape's "secure server" go to: http://www.Fax-away.com/register/.
  3. Fax to 1.206.301.7500
  4. By post mail to Fax-away, 417 Second Avenue W, Seattle, WA 98119 USA

To register, send us your full billing information, including your email address credit card type, your name as it appears on the credit card, card number, expiration date and the sum authorized for us to charge (personal accounts usually set a $10 prepayment amount).

Cash customers can send a prepayment minimum $100 US to the address above, or to arrange a wire transfer to U.S. bank, 1420 Fifth Avenue, Seattle, WA 98111-0720, International Telcom Ltd. (Fax-away) account #5277002951, Bank ABA #125000105. For more information, please email welcome@Fax-away.com

How do I use Fax-away?
Take the number that you would normally fax to, and incorporate it into the email address so that it readsfaxnumber@Fax-away.com. (Be sure to include applicable country and area codes.) When Fax-away receives the email message, it automatically converts it and sends it through fax modems to its intended destination.

How much does Fax-away cost to use?
Fax-away charges for each fax in 6 second increments with a 60-second minimum charge. You pay only for transmission time based on our low worldwide rates. Current rates to the U.S. are 11� per minute with a 10% discount on weekends, from Friday, 12:01am to Monday, 12:01am.

Are there any "set-up" or monthly charges?
No! None! You only pay for the cost of transmitting your fax to its destination, in addition to a low $1 per month maintenance charge.

What is a "monthly limit?"
A monthly limit is an amount by which your Fax-away account is usage-limited, on a monthly basis. For example, if you set up a monthly limit of $100, that means that in one month, you could send $100 worth of faxes and no more. Most people set up their Fax-away accounts with no limit.

What is a "prepayment amount?"
Prepaying a specified amount allows Fax-away to set up am account balance against which your Fax-away activity is charged, Individual Fax-away charges tend to be extremely low, and it is generally easier and more economical to make one charge to a credi t card than to charge a credit card with many small transactions that may be as low as ten cents.

How long does it take to set up an account?
Our Fax-away Customer Care Department will take 1-2 days to set up an account, weekends not included.

Can I try Fax-away for free?
Absolutely. The first fax that you send is free. When you register for Fax-away, you elect a prepayment amount, and this amount is charged to your credit card. At the same time, we credit your account for an additional credit, equal to $5, less the cos t of your first fax. For example, if before registering your first fax was a one-minute fax to the USA (which would cost 11� based on our rates), and if you chose a $10 prepayment amount when you registered, then we would charge your card for $10, and give you an additional $5 - 11� = $4.89 credit, for a total of $14.89. Once you had used up this amount, we would then charge your credit card for another $10 prepayment (you can, of course, choose a different prepayment amount).

So how do I test Fax-away?
Simply write an e-mail and send it to faxnumber@Fax-away.com. Make sure to include the country code, city or area code, and fax number. You will receive a confirmation when the fax is successfully transmitted.

What happens to unsuccessful transmissions?
There is no charge for unsuccessful transmissions of non-broadcast faxes. Fax-away will make four attempts to fax over a 10-minute period. If it is still unsuccessful, you are notified by email.

How do Fax-away's rates compare?
Fax-away is a service of International Telcom Ltd., which offers the most competitive ifaxing rates available. Fax-away's rates are a fraction of those offered by AT&T, MCI, or any other major carriers.

How long does it take to fax using Fax-away?
Once we have received your email, the typical delivery time for a fax to reach its destination is 15-20 minutes.

Can I send attachments with my e-mail to Fax-away?
Fax-away supports UUEncoding, MIME and BinHex documents as attachments. You can attach many kinds of documents including Microsoft Word. Please see the Fax-away user’s guide for more information.

Can I use a custom cover page for all my faxes?
Yes. Create a document in Microsoft Word formatted exactly as you wish your Fax-away documents to look like. You may include logos, special fonts, fields, headers, letterhead information, a signature - whatever you want. For a one-time charge of $10, F axaway will attach this document to your account for you to use as a template for all your faxes.

Can Fax-away be used for broadcast faxing?
Compose, edit and append an unlimited number of broadcast fax groups, containing individual names and fax numbers. Give each group a unique name. To broadcast a fax to that group, send email to groupname@Fax-away.com, substituting the unique name of th e group for "name." The document will merge with the information from that file and broadcast the fax accordingly. Please see our Fax-away user’s guide for more details.

Does Fax-away support extended character set?
Yes. Fax-away can handle all characters using the US ASCII character set as well as the ISO-8859-1 character set which includes most European languages and symbols. Those languages include Albanian, Catalan, Danish, Dutch, English, Faeroese, Finnish, French, German, Galician, Irish, Icelandic, Italian, Norwegian, Portuguese, Spanish, and Swedish.

Is Fax-away compatible with all Fax machines?
Fax-away is compatible with all Group 2, Group 3 and CBF fax machines. Fax-away is not compatible with manual fax machines, or fax machines that double as telephone answering machines and fax machines.

Can Fax-away be billed to my Kallback account?
Fax-away is not associated with Kallback and we do not exchange customer information with Kallback. If you are an existing Kallback customer, you need to register separately for Fax-away.


Copyright 1997, International Telcom

Fax-away
417 2nd Avenue West
Seattle, Washington 98119 USA

Telephone: 1-206-301-7000
Toll Free:1-800-906-4329
Fax: 1-206-301-7500
Email: info@Fax-away.com
http://www.Fax-away.com


Fax-away is a service of International Telcom.